A Performance Evaluation of Information and Communication

Abstract

This research was conducted with two objectives; 1. to evaluate the effectiveness of Information and Communication Technology (ICT) management of Rajabhat universities in Thailand which based on Balanced Scorecard(BSC), and 2. to create Key Performance Indicators (KPIs) of ICT developing. This was to confirm that ICT could give an extreme benefit to the universities and stakeholders. In order to reach these objectives, qualitative and quantitative research methodologies were used. The researcher investigated on 41 Rajabhat universities in Thailand as a case study. The research results demonstrated that the ICT management of the universities was satisfactory and benefit students in high level. The proposed KPIs became much clearer. Moreover, these KPIs could be used as the prototype and could be applied to other organizations.

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